Orders / Show

Name	Orders / Show
Description	Display details for a specific Order
Type	GET
URL	/v9/orders/:order_id
Credential Type	API\|User

Long Description

Displays details of an order.

Order number

Ticket Evolution uses order numbers that are actually in the format order_group-order_id. The order_id in the URL is only right-side portion. e.g.: To show the order details for 199401-473339 use /v9/orders/473339 as your URL

Parameters

Name	Description	Type	Presence	Location

Name	Description	Type	Presence	Location
`order_id`	The ID of the specific Order	Integer	Required	URI

Properties

Name	Description	Type

Name	Description	Type
`additional_expense`	An amount defined as an additional expense at the time of order placement	Decimal
`balance`	The remaining amount owed on the order	Decimal
`billing_address`	An Address designated as the billing address for this order	Object
`buyer`	The entity considered to be the buyer in this Order. Either a Client or a Brokerage	Object
`buyer_cancellation_notes`	Cancellation notes created by the buyer	String\|null
`buyer_cancellation_reason`	Cancellation reason created by the buyer	String\|null
`buyer_state`	Indicates the status of the order from either the buyer’s or seller’s perspective. `pending` The order is pending for acceptance or rejection `open` The order has been placed, but is awaiting fraud review or other due diligence for the buyer before being sent to the owner of the inventory. (Sending to the owner from this state is done with the Orders / Pend to Seller endpoint) `pending_substitution` The Seller has rejected the order and substitutions are being sought. `pending_consignment` This is a consignment purchase order that has not yet been accepted. Most purchase orders are accepted immediately, but consignment purchase orders may stay open until all tickets are sold or wasted. `accepted` The order has been accepted. `rejected` The order has been rejected by the Seller. `completed` The Client has received the tickets `canceled` The order has been canceled `canceled_open` The order was canceled without ever having been sent to the owner of the inventory. (Was never "pended".) `cancel_proposed` For orders between two Core offices, both the buyer and seller must cancel before the order can transition to canceled. Only one of the parties has canceled in this state. `canceled_post_acceptance` The order was canceled after the Seller accepted it.	String
`seller_state`		String
`client`	If the buyer is a Client this will be the Client’s information	Object
`completed_non_refund_payments_total`	The amount of money paid buy the buyer including any refunds	Decimal
`consignment`	If the order contains ticket groups that are labeled as consignment this will be `true`	Boolean
`created_at`	Timestamp of when the order was created	Date (ISO_8601)
`created_by_ip_address`	The IP address from which the order was created. If this is a website order it is the Client’s IP address	String
`discount`	Any discount applied to the order such as from a Promotion Code	Decimal
`fee`		Decimal
fraud_check_status	Response back from fraud check provider. Values are approved, declined, or null if no check was done.	String
`id`	The unique ID of this Order	Integer
`instructions`	Specific instructions provided by the buyer at the time of order	String\|null
`insurance`	An amount of external insurance paid at the time of order placement	Decimal
`isPO`	If `true` it indicates that this is a Purchase Order. If `false` it is an invoice	Boolean
`items`	The Items purchased/sold in this order	Array
`kount_notifications`	Information from Kount for this order	Array
`kount_score`	The score currently assigned to this order via Kount	String
`kount_status`	The current status of this order assigned by Kount A: Accept R: Review	String
`kount_transactions`	Changes to the Kount status of the order	Array
`minfraud_response`	Deprecated property	NULL
`notes`	Any notes made regarding the order that are viewable to you	Array
`oid`	The compound ID of the order consisting of `order_group-order_id`	String
`partner`	If `true` this is a Partner order	Boolean
`buyer_type`	Defines if the `buyer` is a Client or an Office belonging to a Brokerage	String
`payments`	One or more Payments that have been applied to this Order	Array
`penalties_total`		Decimal
`pending_balance`	The amount still currently owed on this Order	Decimal
`pending_non_refund_payments_total`		Decimal
`placer`		\|null
`reference`		String\|null
`refunded`	Amount that has been refunded to the buyer	Decimal
`returns_total`		Decimal
`seller`	The entity considered to be the seller in this Order. Either a Client or a Brokerage
`seller_cancellation_notes`	Cancellation notes created by the seller	String\|null
`seller_cancellation_reason`	Cancellation reason created by the seller	String\|null
`seller_is_pos`	If the seller is a user of Core this will be `true`	Boolean
`seller_state`	See `buyer_state` above	String
`service_fee`	Service Fee charged to the buyer	Decimal
`shipment_snapshot`		Array
`shipments`	One or more Shipments for this order	Array
`shipping`	The amount charged to the buyer for shipping	Decimal
`shipping_address`	An Address that was designated as the shipping address for this order. Not necessarily related to the address assigned to the individual `shipments` listed	Object
`spec`	If any of the `items` are a ticket group designated as a speculation listing this will be `true`	Boolean
`spec_fulfilled`	If the speculation items have been fulfilled this will be `true`	Boolean
`state`	The state of the order from your perspective. Will be the same as either `buyer_state` or `seller_state`	String
`substitute_order_link_id`		String\|null
`substitutions`		Array
`subtotal`		Decimal
`tax`	Any amount charged to the buyer that has been designated as tax.	Decimal
`total`		Decimal
`updated_at`	Timestamp of when this order was last updated. This includes updates to any `shipments` as well.	Date (ISO_8601)
`url`	The unique URL of this order	String

Examples

Request	Response

Request

Response

GET /v9/orders/649766

{
  "id": 13530443,
  "oid": "5879495-13530443",
  "order_type": "sale",
  "placer": null,
  "buyer": {
    "id": 22222222,
    "url": "/clients/22222222",
    "office": null,
    "affiliate_store": {
      "id": 2279,
      "url": "/affiliate_stores/2279",
      "address": {
        "id": 7801706,
        "label": null,
        "name": null,
        "street_address": "121 East 24th Street 7th Floor",
        "extended_address": "",
        "cross_street": null,
        "po_box": false,
        "locality": "New York",
        "region": "NY",
        "postal_code": "10010",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      },
      "affiliate": {
        "id": 2155,
        "url": "/affiliates/2155",
        "name": "buy.events365.com",
        "contact_name": "Events365",
        "email": "ordersupport@ticketfulfillmentgroup.com",
        "created_at": "2023-11-01T21:47:18Z",
        "updated_at": "2023-12-07T17:57:19Z"
      },
      "email_address": "ordersupport@ticketfulfillmentgroup.com",
      "phone": "+1 972 445 9064",
      "type": "AffiliateStore",
      "name": "Events 365",
      "affiliate_store_url": "http://buy.events365.com/"
    },
    "name": "Michael Starr",
    "company": null,
    "tags": [],
    "updated_at": "2024-03-20T14:54:05Z",
    "email_addresses": [
      {
        "id": 6901537,
        "url": null,
        "address": "michael.starr@example.com",
        "label": null,
        "updated_at": "2024-03-20T14:54:04Z"
      }
    ],
    "phone_numbers": [
      {
        "id": 4444444,
        "url": "/clients/22222222/phone_numbers/4444444",
        "country_code": "1",
        "number": "4805551212",
        "extension": null,
        "label": null,
        "updated_at": "2024-03-20T14:54:04Z"
      }
    ],
    "addresses": [
      {
        "id": 5555555,
        "label": null,
        "name": "Michael Starr",
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": true
      },
      {
        "id": 7915200,
        "label": null,
        "name": null,
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      }
    ],
    "primary_shipping_address": null,
    "type": "Client",
    "primary_credit_card": {
      "id": 33333333,
      "url": "/clients/22222222/credit_cards/33333333",
      "last_digits": "2865",
      "expiration_month": 1,
      "expiration_year": 2028,
      "name": "Michael Starr",
      "address": {
        "id": 7915200,
        "label": null,
        "name": null,
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      },
      "phone_number": null,
      "card_company": "Visa"
    },
    "pnr_id": null
  },
  "seller": {
    "id": 2279,
    "url": "/affiliate_stores/2279",
    "address": {
      "id": 7801706,
      "label": null,
      "name": null,
      "street_address": "121 East 24th Street 7th Floor",
      "extended_address": "",
      "cross_street": null,
      "po_box": false,
      "locality": "New York",
      "region": "NY",
      "postal_code": "10010",
      "country_code": "US",
      "latitude": null,
      "longitude": null,
      "primary": false
    },
    "affiliate": {
      "id": 2155,
      "url": "/affiliates/2155",
      "name": "Buy.events365.com",
      "contact_name": "Events365",
      "email": "ordersupport@ticketfulfillmentgroup.com",
      "created_at": "2023-11-01T21:47:18Z",
      "updated_at": "2023-12-07T17:57:19Z"
    },
    "email_address": "ordersupport@ticketfulfillmentgroup.com",
    "phone": "+1 972 445 9064",
    "type": "AffiliateStore",
    "name": "Events 365",
    "affiliate_store_url": "http://buy.events365.com/"
  },
  "client": {
    "id": 22222222,
    "url": "/clients/22222222",
    "office": null,
    "affiliate_store": {
      "id": 2279,
      "url": "/affiliate_stores/2279",
      "address": {
        "id": 7801706,
        "label": null,
        "name": null,
        "street_address": "121 East 24th Street 7th Floor",
        "extended_address": "",
        "cross_street": null,
        "po_box": false,
        "locality": "New York",
        "region": "NY",
        "postal_code": "10010",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      },
      "affiliate": {
        "id": 2155,
        "url": "/affiliates/2155",
        "name": "Buy.events365.com",
        "contact_name": "Events365",
        "email": "ordersupport@ticketfulfillmentgroup.com",
        "created_at": "2023-11-01T21:47:18Z",
        "updated_at": "2023-12-07T17:57:19Z"
      },
      "email_address": "ordersupport@ticketfulfillmentgroup.com",
      "phone": "+1 972 445 9064",
      "type": "AffiliateStore",
      "name": "Events 365",
      "affiliate_store_url": "http://buy.events365.com/"
    },
    "name": "Michael Starr",
    "company": null,
    "tags": [],
    "updated_at": "2024-03-20T14:54:05Z",
    "email_addresses": [
      {
        "id": 6901537,
        "url": null,
        "address": "michael.starr@example.com",
        "label": null,
        "updated_at": "2024-03-20T14:54:04Z"
      }
    ],
    "phone_numbers": [
      {
        "id": 4444444,
        "url": "/clients/22222222/phone_numbers/4444444",
        "country_code": "1",
        "number": "4805551212",
        "extension": null,
        "label": null,
        "updated_at": "2024-03-20T14:54:04Z"
      }
    ],
    "addresses": [
      {
        "id": 5555555,
        "label": null,
        "name": "Michael Starr",
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": true
      },
      {
        "id": 7915200,
        "label": null,
        "name": null,
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      }
    ],
    "primary_shipping_address": null,
    "type": "Client",
    "primary_credit_card": {
      "id": 33333333,
      "url": "/clients/22222222/credit_cards/33333333",
      "last_digits": "2865",
      "expiration_month": 1,
      "expiration_year": 2028,
      "name": "Michael Starr",
      "address": {
        "id": 7915200,
        "label": null,
        "name": null,
        "street_address": "9060 E Via Linda",
        "extended_address": "Suite 230",
        "cross_street": null,
        "po_box": false,
        "locality": "Scottsdale",
        "region": "AZ",
        "postal_code": "85258",
        "country_code": "US",
        "latitude": null,
        "longitude": null,
        "primary": false
      },
      "phone_number": null,
      "card_company": "Visa"
    },
    "pnr_id": null
  },
  "billing_address": {
    "id": 7915200,
    "label": null,
    "name": null,
    "street_address": "9060 E Via Linda",
    "extended_address": "Suite 230",
    "cross_street": null,
    "po_box": false,
    "locality": "Scottsdale",
    "region": "AZ",
    "postal_code": "85258",
    "country_code": "US",
    "latitude": null,
    "longitude": null,
    "primary": false
  },
  "shipping_address": null,
  "seller_is_pos": false,
  "substitute_order_link_id": null,
  "minfraud_response": null,
  "was_auto_pended": null,
  "was_auto_accepted": null,
  "was_auto_canceled": null,
  "created_by_ip_address": "68.99.192.187,127.0.0.1, 54.224.137.157, 172.10.106.40",
  "created_by": {
    "brokerage_id": null,
    "affiliate_id": 2155,
    "label": "SHELL - http://buy.events365.com/",
    "office_id": null,
    "affiliate_store_id": 2279,
    "type": "AffiliateCredential"
  },
  "spec": false,
  "isPO": false,
  "is_new_inventory": null,
  "spec_fulfilled": false,
  "fraud_check_status": "approved",
  "items": [
    {
      "id": 13998429,
      "order_item_id": 6484258,
      "order_item_link_id": 13998429,
      "order_id": 13530443,
      "created_at": "2024-03-20T14:54:08Z",
      "updated_at": "2024-03-20T14:54:12Z",
      "price": "9.34",
      "cost": "9.34",
      "quantity": 1,
      "eticket_delivery": false,
      "eticket_available": false,
      "eticket_updated_at": null,
      "eticket_downloaded_at": null,
      "eticket_downloaded_by": null,
      "eticket_finalized": null,
      "eticket_finalized_at": null,
      "eticket_pdf_pages": null,
      "eticket_file_size": null,
      "needs_eticket": false,
      "needs_sub": false,
      "seats": [],
      "eticket_thumbnails": [],
      "has_spec_tickets": false,
      "ticket_group": {
        "id": "2975974187",
        "url": "/ticket_groups/2975974187",
        "quantity": 1,
        "retail_price": "9.34",
        "wholesale_price": "9.34",
        "face_value": "4.23",
        "office_id": 1692,
        "office_name": "Auto-Purchase",
        "brokerage_id": 1700,
        "brokerage_name": "Auto-Purchase",
        "remote_id": "1000873",
        "external_notes": "Orders for these tickets will be remain pending. Scan your tickets from your mobile phone for this event. These tickets are for testing purposes only.",
        "section": "102",
        "row": "11",
        "format": "Flash_seats",
        "seats": [],
        "in_hand": "false",
        "in_hand_on": "2026-02-26",
        "instant_delivery": false,
        "tickets": [
          {
            "seat": null,
            "purchase_order_id": null
          }
        ],
        "event": {
          "id": 982604,
          "url": "/events/982604",
          "name": "Test Event Taxable (Test Purchases Only)",
          "occurs_at": "2026-02-28T19:00:00Z",
          "venue": {
            "id": 28546,
            "name": "Test Venue (Taxable)",
            "address": {
              "locality": "Plano",
              "region": "TX"
            }
          }
        }
      }
    }
  ],
  "payments": [
    {
      "id": 13247784,
      "type": "credit_card",
      "gateway": "Stripe",
      "reference_id": "ch_3OwQWpJWAqThLElw1uuy7Cpb",
      "credit_card": {
        "id": 33333333,
        "url": "/clients/22222222/credit_cards/33333333",
        "last_digits": "2865",
        "expiration_month": 1,
        "expiration_year": 2028,
        "name": "Michael Starr",
        "address": {
          "id": 7915200,
          "label": null,
          "name": null,
          "street_address": "9060 E Via Linda",
          "extended_address": "Suite 230",
          "cross_street": null,
          "po_box": false,
          "locality": "Scottsdale",
          "region": "AZ",
          "postal_code": "85258",
          "country_code": "US",
          "latitude": null,
          "longitude": null,
          "primary": false
        },
        "phone_number": null,
        "card_company": "Visa"
      },
      "amount": "17.45",
      "refundable_amount": 0,
      "refunded_from_id": null,
      "avs_response": null,
      "avs_response_code": null,
      "avs_street_address_response": null,
      "avs_street_address_response_code": null,
      "avs_postal_code_response": null,
      "avs_postal_code_response_code": null,
      "cvv_response": null,
      "cvv_response_code": null,
      "order_link_id": 13530443,
      "credit_memo_id": null,
      "payment_for_credit_memo_id": null,
      "created_at": "2024-03-20T14:54:09Z",
      "updated_at": "2024-03-20T14:54:09Z",
      "state": "authorized",
      "is_refund": false,
      "url": "/payments/13247784"
    }
  ],
  "pending_non_refund_payments_total": 0,
  "completed_non_refund_payments_total": 0,
  "pending_balance": "0.0",
  "substitutions": [],
  "notes": [],
  "shipping": "5.0",
  "shipments": [
    {
      "id": 13833480,
      "url": "/shipments/13833480",
      "type": "FlashSeats",
      "state": "pending",
      "cost": "5.0",
      "courier_company": null,
      "tracking_number": null,
      "tracking_url": null,
      "transfer_source": null,
      "phone_number": null,
      "service_type": "LEAST_EXPENSIVE",
      "service_type_display": null,
      "items": [
        {
          "id": 6484258,
          "quantity": 1,
          "eticket_delivery": false,
          "eticket_available": true,
          "eticket_downloaded_at": "",
          "eticket_downloaded_by": null,
          "ticket_group": {
            "id": "2975974187",
            "wholesale_price": "9.34",
            "remote_id": "1000873",
            "external_notes": "Orders for these tickets will be remain pending. Scan your tickets from your mobile phone for this event. These tickets are for testing purposes only.",
            "seats": [
              "299"
            ],
            "quantity": 1,
            "office_id": "1858",
            "event": {
              "id": "982604",
              "name": "Test Event Taxable (Test Purchases Only)",
              "occurs_at": "2026-02-28T19:00:00Z",
              "venue": {
                "id": "28546",
                "name": "Test Venue (Taxable)",
                "address": {}
              }
            },
            "section": "102",
            "row": "11",
            "retail_price": "9.34"
          },
          "updated_at": "2024-03-20T14:54:12Z",
          "price": "9.34"
        }
      ],
      "name": null,
      "ship_to_name": null,
      "ship_to_company_name": null,
      "ship_from_name": null,
      "ship_from_address": null,
      "ship_from_phone_number": null,
      "pickup_time_range": null,
      "pickup_instructions": null,
      "signature_type": "",
      "updated_at": "2024-03-20T14:54:08Z",
      "shipment_snapshot": {
        "id": 13833480,
        "type": "FlashSeats",
        "po_box": null,
        "locality": null,
        "postal_code": null,
        "region": null,
        "country_code": null,
        "available": null,
        "carrier": null,
        "name": null,
        "company": null,
        "label": null,
        "email_address": "michael.starr@example.com",
        "phone_number": null,
        "street_address": null,
        "extended_address": "Suite 230",
        "cross_street": null
      },
      "carrier": null,
      "available": false,
      "notes": null,
      "buyer_edit_count": 0,
      "seller_edit_count": 0,
      "tm_mobile_link": null,
      "email_address": {
        "id": 6901538,
        "url": null,
        "address": "michael.starr@example.com",
        "label": null,
        "updated_at": "2024-03-20T14:54:08Z"
      },
      "airbill": "/airbills/original/missing.png"
    }
  ],
  "child_orders": [
    13530442
  ],
  "patron_type": "Client",
  "service_fee": "2.34",
  "additional_expense": "0.0",
  "discount": "0.0",
  "insurance": "0.0",
  "tax": "0.77",
  "fee": "0.0",
  "subtotal": "9.34",
  "total": "17.45",
  "refunded": "0.0",
  "returns_total": 0,
  "penalties_total": 0,
  "balance": "17.45",
  "partner": false,
  "instructions": null,
  "state": "pending",
  "buyer_state": "accepted",
  "seller_state": "pending",
  "consignment": false,
  "seller_cancellation_reason": null,
  "buyer_cancellation_reason": null,
  "seller_cancellation_notes": null,
  "buyer_cancellation_notes": null,
  "seller_rejection_reason": null,
  "buyer_rejection_reason": null,
  "seller_rejection_notes": null,
  "buyer_rejection_notes": null,
  "created_at": "2024-03-20T14:54:09Z",
  "updated_at": "2024-03-20T14:54:09Z",
  "reference": null,
  "url": "/orders/13530443",
  "shipment_snapshot": [
    {
      "id": 13833480,
      "type": "FlashSeats",
      "po_box": null,
      "locality": null,
      "postal_code": null,
      "region": null,
      "country_code": null,
      "available": null,
      "carrier": null,
      "name": null,
      "company": null,
      "label": null,
      "email_address": "michael.starr@example.com",
      "phone_number": null,
      "street_address": null,
      "extended_address": "Suite 230",
      "cross_street": null
    }
  ],
  "oth_created": false
}