Ticket Evolution will send transactional emails to you and your client through various stages of the order lifecycle for Buy/Sell Orders. This is true for all types of accounts: Brokerages, Partners, and Affiliates.
The emails we send will appear to come from the sales email that you provide to us and can include your logo if you provide us one (100px high prepared for a white background). The content of these emails is not customizable. If you need to customize your content we can deactivate the sending of the emails and you can send your own using our webhooks to trigger them.
Transactional Email Examples
| When | Webhook to Trigger | Subject of Email Sent to Customer | Example Customer Email (PDF) | Subject of Email Sent to Partner/Broker | Example Partner/Broker Email (PDF) |
|---|---|---|---|---|---|
| Order is Created | seller::order_created | Order Received - Florida Georgia Line - 8/24 | |||
| Order is Accepted | buyer::seller_accepted | Order Confirmed - Florida Georgia Line - 8/24 | |||
| Order is Rejected | buyer::order_rejected | Your Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4 | |||
Order is canceled (before being accepted) This might happen if it doesn't pass fraud review or if the buyer requests a cancellation before the order is accepted by the seller. | N/A | Your Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4 | |||
| In Hand Date Changed | N/A | Ticket Availability has been updated - Order #3212827-6764829 | |||
| Airball has been generated for Physical tickets | buyer::airbill_generated | Tracking ID for Order - Los Angeles Dodgers at Los Angeles Angels - 6/10 | |||
Physical tickets have been shipped This email is sent by FedEx if you have it enabled. | buyer::delivery_shipped | ||||
Physical tickets have been delivered This email is sent by FedEx if you have it enabled. | buyer::delivery_complete | ||||
Physical tickets have a delivery exception This email is sent by FedEx if you have it enabled. | N/A | ||||
Tickets are available for download Print-At-Home tickets | buyer::delivery_complete | Your Tickets are Available - Florida Georgia Line - 8/24 | |||
Tickets are available for download Mobile QR Codes Mobile QR Codes must be displayed on a phone and must not be printed. You can determine if the tickets are Mobile QR Codes by examining the
| buyer::delivery_complete | Your Tickets are Available - Brad Paisley - 7/19 | |||
| Transferrable tickets have been transferred | buyer::delivery_complete | Your Mobile Tickets are Available - Brad Paisley - 8/29 | |||
| Information for Local Pickup has been exchanged | buyer::delivery_complete | Your Local Pickup Instructions have been Provided for Vegas Golden Knights at Colorado Avalanche - 3/27 |