Order Notifications (Webhooks)



Simply provide a URL where you would like us to send notifications and we will send a POST to that URL with three parameters: recipientevent_type and bodyevent_type will be an indicator or what action took place and body will contain JSON to show the new changes.

We have notifications that apply to both Sellers and Buyers and the recipient parameter indicates whether you are the buyer or the seller for the given order.

If you wish to use webhooks in Sandbox or Production contact our support team to provide us the URL.

Seller Notifications

New Order

As soon as a new order for your tickets is received we will send these notifications. This should reduce your reliance on checking Orders / Index for new orders, and once you have confirmed this notification is working for you we suggest that only check Orders / Index every 5 minutes or so as a fallback.

recipient

event_type

body

recipient

event_type

body

seller

order_created

fraud_response_received

{ "id": 147277, "created_by": { "type": "UserCredential", "label": "Token 1372882898", "office_id": 1752, "brokerage_id": 1756 }, "updated_at": "2016-06-01T14:40:04Z", "partner": false, "seller_rejection_reason": null, "service_fee": "0.0", "patron_type": "Office", "was_auto_pended": null, "seller_cancellation_notes": null, "seller_is_pos": false, "url": "/orders/147277", "created_at": "2016-06-01T14:40:01Z", "discount": "0.0", "was_auto_accepted": null, "spec": false, "refunded": "0.0", "pending_non_refund_payments_total": 0, "buyer_rejection_reason": null, "seller_state": "pending", "substitutions": [ ], "was_auto_canceled": null, "oth_created": false, "created_by_ip_address": null, "billing_address": { "region": "NY", "street_address": "110 W 30th Street", "country_code": "US", "extended_address": "Seventh Floor", "label": null, "longitude": null, "locality": "New York", "po_box": false, "primary": false, "latitude": null, "postal_code": "10001", "id": 8506 }, "buyer_cancellation_notes": null, "kount_score": null, "completed_non_refund_payments_total": 0, "penalties_total": 0.0, "order_type": "direct", "payments": [ ], "kount_notifications": null, "subtotal": "0.0", "balance": "0.0", "oid": "44442-147277", "buyer_state": "pending", "shipment_snapshot": [ { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61621, "phone_number": null } ], "kount_status": null, "seller": { "pcc_code": null, "type": "Office", "address": { "region": "OH", "street_address": "6555 Wilson Mills Road", "country_code": "US", "extended_address": "Suite 101", "label": null, "longitude": null, "locality": "Mayfield Village", "po_box": false, "primary": false, "latitude": null, "postal_code": "44143", "id": 7509 }, "url": "/offices/618", "brokerage": { "created_at": "2010-08-06T19:28:41Z", "abbreviation": "Amazing", "url": "/brokerages/117", "updated_at": "2016-06-01T14:38:08Z", "master": false, "natb_member": true, "email": "sales@amazingtickets.com", "name": "Amazing Tickets", "id": 117 }, "name": "Main Office", "email_address": "sales@amazingtickets.com", "evopay": true, "phone": "216-591-1800", "id": 618 }, "items": [ { "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58222", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "in_hand": "true", "url": "/ticket_groups/277917904", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "instant_delivery": true, "section": "113", "row": "A", "id": "277917904", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": null, "needs_sub": false, "eticket_finalized": null, "eticket_available": false, "price": "27.0", "order_item_link_id": 124012, "seats": [ ], "eticket_pdf_pages": null, "created_at": "2016-06-01T14:40:01Z", "order_id": 147277, "cost": "", "eticket_file_size": null, "eticket_finalized_at": null, "quantity": 2, "needs_eticket": true, "eticket_downloaded_at": null, "updated_at": "2016-06-01T14:40:01Z", "eticket_thumbnails": [ ], "eticket_delivery": true, "has_spec_tickets": false, "id": 124012, "eticket_downloaded_by": null, "order_item_id": 120145 } ], "seller_cancellation_reason": null, "state": "pending", "kount_transactions": null, "tax": "0.0", "shipping_address": null, "buyer": { "pcc_code": null, "type": "Office", "address": { "region": "NY", "street_address": "110 W 30th Street", "country_code": "US", "extended_address": "Seventh Floor", "label": null, "longitude": null, "locality": "New York", "po_box": false, "primary": false, "latitude": null, "postal_code": "10001", "id": 8506 }, "url": "/offices/6", "brokerage": { "created_at": "2010-07-28T12:02:16Z", "abbreviation": "Ticket Evolution", "url": "/brokerages/61", "updated_at": "2016-05-17T16:12:09Z", "master": true, "natb_member": true, "email": "billing@ticketevolution.com", "name": "Ticket Evolution", "id": 61 }, "name": "Main Office", "email_address": "orders@ticketevolution.com", "evopay": true, "phone": "201-499-0833", "id": 6 }, "returns_total": 0.0, "substitute_order_link_id": null, "notes": [ ], "pending_balance": "54.0", "is_new_inventory": false, "minfraud_response": null, "child_orders": [ ], "seller_rejection_notes": null, "spec_fulfilled": false, "buyer_cancellation_reason": null, "shipping": "0.0", "fee": "1.62", "additional_expense": "0.0", "placer": { "created_at": "2013-07-03T20:21:38Z", "url": "/users/2335", "updated_at": "2016-06-01T14:33:49Z", "office": { "pcc_code": null, "type": "Office", "address": { "region": "New Jersey", "street_address": "333 Washington Street", "country_code": "US", "extended_address": "Suite 302", "label": null, "longitude": null, "locality": "Jersey City", "po_box": false, "primary": false, "latitude": null, "postal_code": "07302", "id": 495479 }, "url": "/offices/1752", "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "name": "Core", "email_address": "test@coretickets.com", "evopay": true, "phone": "201-499-0833", "id": 1752 }, "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "email": "Brendan@core.com", "name": "BDawg", "phone": { "extension": null, "number": "111-222-3333" }, "id": 2335 }, "shipments": [ { "airbill": "/airbills/original/missing.png", "ship_to_company_name": null, "type": "Eticket", "shipment_snapshot": { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61621, "phone_number": null }, "ship_to_name": null, "service_type_display": null, "tracking_number": null, "available": false, "cost": "0.0", "state": "pending", "url": "/shipments/61621", "signature_type": "", "carrier": null, "updated_at": "2016-06-01T14:40:01Z", "items": [ { "ticket_group": { "external_notes": "First row.", "remote_id": "58222", "wholesale_price": "27.0", "seats": [ null, null ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "quantity": 2, "retail_price": "27.0", "section": "113", "row": "A", "id": "277917904", "office_id": "618" }, "price": "27.0", "eticket_available": false, "quantity": 2, "updated_at": "2016-06-01T14:40:01Z", "eticket_downloaded_at": "", "eticket_delivery": true, "id": 120145, "eticket_downloaded_by": null } ], "service_type": "LEAST_EXPENSIVE", "name": null, "tracking_url": null, "id": 61621, "phone_number": null, "courier_company": null } ], "consignment": false, "client": null, "isPO": false, "instructions": null, "reference": null, "buyer_rejection_notes": null, "total": "0.0" }

Airbill Uploaded

When a buyer has purchased Physical tickets to be shipped and used the delivery type ProvidedAirbill to indicate they would upload an airbill we will send this notification when the airbill is uploaded and is ready for you to retrieve using Shipments / Get Airbill or manually via Core.

recipient

event_type

body

recipient

event_type

body

seller

airbill_uploaded

{ "order": { "url": "/orders/147294", "id": 147294 }, "phone_number": null, "type": "ProvidedAirbill", "tracking_number": "342352352523", "updated_at": "2016-06-01T15:53:50Z", "address": null, "service_type": "LEAST_EXPENSIVE", "courier_company": null, "signature_type": "", "created_at": "2016-06-01T15:50:02Z", "url": "/shipment/61627", "shipment_snapshot": { "phone_number": null, "type": "ProvidedAirbill", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61627, "carrier": null, "postal_code": null }, "state": "pending", "airbill": "http://s3.amazonaws.com/media.sandbox.ticketevolution.com/deliveries/airbills/61627/original.pdf?1464796430", "ship_to_name": null, "available": true, "email_address": { "updated_at": "2016-06-01T15:50:02Z", "address": "dgainor@ticketevolution.com", "url": null, "label": null, "id": 194572 }, "notes": null, "ship_to_company_name": null, "name": null, "items": [ { "price": "30.0", "quantity": 4, "ticket_group": { "wholesale_price": "30.0", "retail_price": null, "url": "/ticket_groups/298706863", "event": { "url": "/events/1019897", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "url": "/venues/294", "name": "FirstEnergy Stadium - Cleveland", "id": "294" }, "event_tbd": null, "occurs_at": "2016-06-05T12:30:00Z", "name": "Japan at USA Women's National Soccer Team", "id": "1019897" }, "office_id": "618", "remote_id": "63407", "quantity": null, "id": "298706863" }, "id": 120151, "order_item_link_id": 124029 } ], "residential": null, "service_type_display": "", "cost": "0.0", "id": 61627, "carrier": "fedex", "broker_phone_number": null }



Delivery Updated

When the delivery has detail or attribute changes post-order (email address, name, etc…), we will send this notification.

recipient

event_types

body

recipient

event_types

body

seller

delivery_updated

{ "order": { "url": "/orders/147294", "id": 147294 }, "phone_number": null, "type": "ProvidedAirbill", "tracking_number": null, "updated_at": "2016-06-01T15:50:02Z", "address": null, "service_type": "LEAST_EXPENSIVE", "courier_company": null, "signature_type": "", "created_at": "2016-06-01T15:50:02Z", "url": "/shipment/61627", "shipment_snapshot": { "phone_number": null, "type": "ProvidedAirbill", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61627, "carrier": null, "postal_code": null }, "state": "pending", "airbill": "", "ship_to_name": null, "available": false, "email_address": { "updated_at": "2016-06-01T15:50:02Z", "address": "dgainor@ticketevolution.com", "url": null, "label": null, "id": 194572 }, "notes": null, "ship_to_company_name": null, "name": null, "items": [ { "price": "30.0", "quantity": 4, "ticket_group": { "wholesale_price": "30.0", "retail_price": null, "url": "/ticket_groups/298706863", "event": { "event_tbd": null, "url": "/events/1019897", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "url": "/venues/294", "name": "FirstEnergy Stadium - Cleveland", "id": "294" }, "occurs_at": "2016-06-05T12:30:00Z", "name": "Japan at USA Women's National Soccer Team", "id": "1019897" }, "office_id": "618", "remote_id": "63407", "quantity": null, "id": "298706863" }, "id": 120151, "order_item_link_id": 124029 } ], "residential": null, "service_type_display": "", "cost": "0.0", "id": 61627, "carrier": null, "broker_phone_number": null }

 

Order Accepted

When you have Accepted an order we will send this notification.

recipient

event_type

body

recipient

event_type

body

seller

seller_accepted

{ "oid": "44442-147277", "id": 147277, "placer": { "office": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "New Jersey", "street_address": "333 Washington Street", "longitude": null, "extended_address": "Suite 302", "latitude": null, "po_box": false, "label": null, "locality": "Jersey City", "country_code": "US", "id": 495479, "primary": false, "postal_code": "07302" }, "url": "/offices/1752", "email_address": "test@coretickets.com", "name": "Core", "brokerage": { "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:20:53Z", "natb_member": false, "url": "/brokerages/1756", "master": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756, "abbreviation": "Core" }, "id": 1752, "phone": "201-499-0833" }, "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:21:38Z", "url": "/users/2335", "email": "Brendan@core.com", "name": "BDawg", "brokerage": { "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:20:53Z", "natb_member": false, "url": "/brokerages/1756", "master": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756, "abbreviation": "Core" }, "id": 2335, "phone": { "extension": null, "number": "111-222-3333" } }, "seller_state": "accepted", "shipping": "0.0", "pending_non_refund_payments_total": 0, "consignment": false, "penalties_total": 0.0, "kount_status": null, "order_type": "direct", "seller_rejection_notes": null, "buyer": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "NY", "street_address": "110 W 30th Street", "longitude": null, "extended_address": "Seventh Floor", "latitude": null, "po_box": false, "label": null, "locality": "New York", "country_code": "US", "id": 8506, "primary": false, "postal_code": "10001" }, "url": "/offices/6", "email_address": "orders@ticketevolution.com", "name": "Main Office", "brokerage": { "updated_at": "2016-05-17T16:12:09Z", "created_at": "2010-07-28T12:02:16Z", "natb_member": true, "url": "/brokerages/61", "master": true, "email": "billing@ticketevolution.com", "name": "Ticket Evolution", "id": 61, "abbreviation": "Ticket Evolution" }, "id": 6, "phone": "201-499-0833" }, "tax": "0.0", "url": "/orders/147277", "buyer_cancellation_reason": null, "created_by": { "type": "UserCredential", "office_id": 1752, "brokerage_id": 1756, "label": "Token 1372882898" }, "total": "54.0", "kount_transactions": null, "completed_non_refund_payments_total": "54.0", "instructions": null, "spec": false, "returns_total": 0.0, "pending_balance": "0.0", "buyer_rejection_notes": null, "service_fee": "0.0", "created_at": "2016-06-01T14:40:01Z", "discount": "0.0", "seller_rejection_reason": null, "reference": null, "was_auto_pended": null, "was_auto_accepted": null, "created_by_ip_address": null, "is_new_inventory": false, "seller_cancellation_notes": null, "refunded": "0.0", "buyer_rejection_reason": null, "payments": [ { "type": "evopay", "cvv_response_code": "", "avs_response_code": "", "is_refund": false, "updated_at": "2016-06-01T14:40:05Z", "amount": "54.0", "credit_card": null, "avs_street_address_response": "", "url": "/payments/68654", "created_at": "2016-06-01T14:40:05Z", "state": "completed", "avs_postal_code_response": "", "order_link_id": 147277, "cvv_response": "", "refunded_from_id": null, "performed_by": null, "avs_postal_code_response_code": "", "payment_for_credit_memo_id": null, "credit_memo_id": null, "id": 68654, "check_number": null, "avs_street_address_response_code": "", "avs_response": "" } ], "child_orders": [ ], "fee": "1.62", "updated_at": "2016-06-01T15:31:47Z", "shipments": [ { "phone_number": null, "type": "Eticket", "tracking_number": null, "updated_at": "2016-06-01T14:40:01Z", "service_type": "LEAST_EXPENSIVE", "courier_company": null, "signature_type": "", "url": "/shipments/61621", "shipment_snapshot": { "phone_number": null, "type": "Eticket", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61621, "carrier": null, "postal_code": null }, "state": "pending", "airbill": "/airbills/original/missing.png", "ship_to_name": null, "available": false, "tracking_url": null, "ship_to_company_name": null, "name": null, "items": [ { "updated_at": "2016-06-01T14:40:01Z", "eticket_downloaded_at": "", "price": "27.0", "eticket_downloaded_by": null, "quantity": 2, "ticket_group": { "wholesale_price": "27.0", "retail_price": "27.0", "event": { "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" }, "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177" }, "office_id": "618", "seats": [ null, null ], "remote_id": "58222", "quantity": 2, "section": "113", "id": "277917904", "row": "A", "external_notes": "First row." }, "eticket_delivery": true, "eticket_available": false, "id": 120145 } ], "service_type_display": null, "cost": "0.0", "id": 61621, "carrier": null } ], "billing_address": { "region": "NY", "street_address": "110 W 30th Street", "longitude": null, "extended_address": "Seventh Floor", "latitude": null, "po_box": false, "label": null, "locality": "New York", "country_code": "US", "id": 8506, "primary": false, "postal_code": "10001" }, "isPO": false, "balance": "54.0", "patron_type": "Office", "buyer_cancellation_notes": null, "shipment_snapshot": [ { "phone_number": null, "type": "Eticket", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61621, "carrier": null, "postal_code": null } ], "spec_fulfilled": false, "notes": [ ], "state": "accepted", "buyer_state": "accepted", "seller_is_pos": false, "minfraud_response": null, "shipping_address": null, "kount_score": null, "was_auto_canceled": null, "items": [ { "eticket_thumbnails": [ ], "needs_eticket": true, "eticket_finalized": null, "has_spec_tickets": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T14:40:01Z", "eticket_finalized_at": null, "price": "27.0", "needs_sub": false, "created_at": "2016-06-01T14:40:01Z", "order_id": 147277, "seats": [ ], "eticket_updated_at": null, "eticket_downloaded_by": null, "quantity": 2, "order_item_id": 120145, "ticket_group": { "wholesale_price": "27.0", "retail_price": "27.0", "url": "/ticket_groups/277917904", "event": { "url": "/events/915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" }, "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177" }, "instant_delivery": true, "seats": [ ], "format": "Eticket", "remote_id": "58222", "brokerage_id": "117", "office_name": "Main Office", "office_id": "618", "quantity": 2, "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "in_hand": "true", "section": "113", "brokerage_name": "Amazing Tickets", "id": "277917904", "in_hand_on": "2016-06-01", "row": "A", "external_notes": "First row." }, "eticket_pdf_pages": null, "eticket_delivery": true, "eticket_file_size": null, "eticket_available": false, "cost": "", "id": 124012, "order_item_link_id": 124012 } ], "subtotal": "54.0", "partner": false, "client": null, "oth_created": false, "seller": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "OH", "street_address": "6555 Wilson Mills Road", "longitude": null, "extended_address": "Suite 101", "latitude": null, "po_box": false, "label": null, "locality": "Mayfield Village", "country_code": "US", "id": 7509, "primary": false, "postal_code": "44143" }, "url": "/offices/618", "email_address": "sales@amazingtickets.com", "name": "Main Office", "brokerage": { "updated_at": "2016-06-01T14:38:08Z", "created_at": "2010-08-06T19:28:41Z", "natb_member": true, "url": "/brokerages/117", "master": false, "email": "sales@amazingtickets.com", "name": "Amazing Tickets", "id": 117, "abbreviation": "Amazing" }, "id": 618, "phone": "216-591-1800" }, "additional_expense": "0.0", "substitute_order_link_id": null, "substitutions": [ ], "seller_cancellation_reason": null, "kount_notifications": null }

Etickets Finalized

When you have uploaded and finalized Etickets for an order item we will send this notification.

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event_type

body

recipient

event_type

body

seller

etickets_finalized

{ "order_id": 147277, "order_item_id": 120145, "eticket_downloads_by_broker": [ ], "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58222", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field" } }, "in_hand": true, "url": "/ticket_groups/277917904", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "section": "113", "row": "A", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": "2016-06-01T15:41:50Z", "needs_sub": false, "eticket_finalized": true, "price": "27.0", "order_item_link_id": 124012, "seats": [ ], "eticket_pdf_pages": 4, "created_at": "2016-06-01T14:40:01Z", "undocumented_eticket_downloads": [ ], "url": "/orders/147277/items/120145", "cost": "", "quantity": 2, "eticket_downloads_by_customer": [ ], "eticket_file_size": 332126, "eticket_finalized_at": "2016-06-01T15:41:52Z", "needs_eticket": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:41:52Z", "eticket_thumbnails": [ { "page": 1, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_0.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=JjooFTozNty9UwEJXGyJNbvegDg%3D" }, { "page": 2, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_1.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=QLZYfLtWSMFt%2BnPKBDkQELFlBrQ%3D" }, { "page": 3, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_2.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=EOyRR5%2FFAXZrBw8xuqnSV3CVMqU%3D" }, { "page": 4, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_3.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=vBA3ZJlomvjUTkSANyXAv%2FTmcSk%3D" } ], "eticket_delivery": true, "etickets": [ ], "has_spec_tickets": false, "id": 124012, "delivery_id": 61621, "eticket_downloaded_by": null }

 

In-Hand Updated

When the in hand or in hand on changes on an order, we will send this notification.

recipient

event_type

body

recipient

event_type

body

seller

in-hand_updated

{ "order_id": 147277, "order_item_id": 120145, "eticket_downloads_by_broker": [ ], "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58222", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field" } }, "in_hand": true, "url": "/ticket_groups/277917904", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "section": "113", "row": "A", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": "2016-06-01T15:41:50Z", "needs_sub": false, "eticket_finalized": true, "price": "27.0", "order_item_link_id": 124012, "seats": [ ], "eticket_pdf_pages": 4, "created_at": "2016-06-01T14:40:01Z", "undocumented_eticket_downloads": [ ], "url": "/orders/147277/items/120145", "cost": "", "quantity": 2, "eticket_downloads_by_customer": [ ], "eticket_file_size": 332126, "eticket_finalized_at": "2016-06-01T15:41:52Z", "needs_eticket": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:41:52Z", "eticket_thumbnails": [ { "page": 1, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_0.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=JjooFTozNty9UwEJXGyJNbvegDg%3D" }, { "page": 2, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_1.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=QLZYfLtWSMFt%2BnPKBDkQELFlBrQ%3D" }, { "page": 3, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_2.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=EOyRR5%2FFAXZrBw8xuqnSV3CVMqU%3D" }, { "page": 4, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_3.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=vBA3ZJlomvjUTkSANyXAv%2FTmcSk%3D" } ], "eticket_delivery": true, "etickets": [ ], "has_spec_tickets": false, "id": 124012, "delivery_id": 61621, "eticket_downloaded_by": null }

 

Order Rejected

When you have Rejected an order we will send this notification.

recipient

event_type

body

recipient

event_type

body

seller

order_rejected

{ "id": 147291, "created_by": { "type": "UserCredential", "label": "Token 1372882898", "office_id": 1752, "brokerage_id": 1756 }, "updated_at": "2016-06-01T15:46:53Z", "partner": false, "seller_rejection_reason": "Tickets No Longer Available", "service_fee": "0.0", "patron_type": "Office", "was_auto_pended": null, "seller_cancellation_notes": null, "seller_is_pos": false, "url": "/orders/147291", "created_at": "2016-06-01T15:46:18Z", "discount": "0.0", "was_auto_accepted": null, "spec": false, "refunded": "0.0", "pending_non_refund_payments_total": 0, "buyer_rejection_reason": null, "seller_state": "rejected", "substitutions": [ ], "was_auto_canceled": null, "oth_created": false, "created_by_ip_address": null, "billing_address": { "region": "NY", "street_address": "110 W 30th Street", "country_code": "US", "extended_address": "Seventh Floor", "label": null, "longitude": null, "locality": "New York", "po_box": false, "primary": false, "latitude": null, "postal_code": "10001", "id": 8506 }, "buyer_cancellation_notes": null, "kount_score": null, "completed_non_refund_payments_total": 0, "penalties_total": 0.0, "order_type": "direct", "payments": [ { "refunded_from_id": null, "order_link_id": 147291, "cvv_response_code": "", "type": "evopay", "performed_by": null, "avs_postal_code_response": "", "payment_for_credit_memo_id": null, "credit_memo_id": null, "check_number": null, "created_at": "2016-06-01T15:46:21Z", "cvv_response": "", "url": "/payments/68668", "state": "canceled", "is_refund": false, "updated_at": "2016-06-01T15:46:21Z", "avs_response": "", "credit_card": null, "avs_postal_code_response_code": "", "avs_response_code": "", "avs_street_address_response_code": "", "id": 68668, "avs_street_address_response": "", "amount": "54.0" } ], "kount_notifications": null, "subtotal": "54.0", "balance": "54.0", "oid": "44447-147291", "buyer_state": "accepted", "shipment_snapshot": [ { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61626, "phone_number": null } ], "kount_status": null, "seller": { "pcc_code": null, "type": "Office", "address": { "region": "OH", "street_address": "6555 Wilson Mills Road", "country_code": "US", "extended_address": "Suite 101", "label": null, "longitude": null, "locality": "Mayfield Village", "po_box": false, "primary": false, "latitude": null, "postal_code": "44143", "id": 7509 }, "url": "/offices/618", "brokerage": { "created_at": "2010-08-06T19:28:41Z", "abbreviation": "Amazing", "url": "/brokerages/117", "updated_at": "2016-06-01T14:38:08Z", "master": false, "natb_member": true, "email": "sales@amazingtickets.com", "name": "Amazing Tickets", "id": 117 }, "name": "Main Office", "email_address": "sales@amazingtickets.com", "evopay": true, "phone": "216-591-1800", "id": 618 }, "items": [ { "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58141", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "in_hand": "true", "url": "/ticket_groups/277917901", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "instant_delivery": true, "section": "109", "row": "A", "id": "277917901", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": null, "needs_sub": true, "eticket_finalized": null, "eticket_available": false, "price": "27.0", "order_item_link_id": 124026, "seats": [ ], "eticket_pdf_pages": null, "created_at": "2016-06-01T15:46:18Z", "order_id": 147291, "cost": "", "eticket_file_size": null, "eticket_finalized_at": null, "quantity": 2, "needs_eticket": true, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:46:54Z", "eticket_thumbnails": [ ], "eticket_delivery": true, "has_spec_tickets": false, "id": 124026, "eticket_downloaded_by": null, "order_item_id": 120150 } ], "seller_cancellation_reason": null, "state": "rejected", "kount_transactions": null, "tax": "0.0", "shipping_address": null, "buyer": { "pcc_code": null, "type": "Office", "address": { "region": "NY", "street_address": "110 W 30th Street", "country_code": "US", "extended_address": "Seventh Floor", "label": null, "longitude": null, "locality": "New York", "po_box": false, "primary": false, "latitude": null, "postal_code": "10001", "id": 8506 }, "url": "/offices/6", "brokerage": { "created_at": "2010-07-28T12:02:16Z", "abbreviation": "Ticket Evolution", "url": "/brokerages/61", "updated_at": "2016-05-17T16:12:09Z", "master": true, "natb_member": true, "email": "billing@ticketevolution.com", "name": "Ticket Evolution", "id": 61 }, "name": "Main Office", "email_address": "orders@ticketevolution.com", "evopay": true, "phone": "201-499-0833", "id": 6 }, "returns_total": 0.0, "substitute_order_link_id": null, "notes": [ ], "pending_balance": "54.0", "is_new_inventory": false, "minfraud_response": null, "child_orders": [ ], "seller_rejection_notes": null, "spec_fulfilled": false, "buyer_cancellation_reason": null, "shipping": "0.0", "fee": "1.62", "additional_expense": "0.0", "placer": { "created_at": "2013-07-03T20:21:38Z", "url": "/users/2335", "updated_at": "2016-06-01T14:33:49Z", "office": { "pcc_code": null, "type": "Office", "address": { "region": "New Jersey", "street_address": "333 Washington Street", "country_code": "US", "extended_address": "Suite 302", "label": null, "longitude": null, "locality": "Jersey City", "po_box": false, "primary": false, "latitude": null, "postal_code": "07302", "id": 495479 }, "url": "/offices/1752", "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "name": "Core", "email_address": "test@coretickets.com", "evopay": true, "phone": "201-499-0833", "id": 1752 }, "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "email": "Brendan@core.com", "name": "BDawg", "phone": { "extension": null, "number": "111-222-3333" }, "id": 2335 }, "shipments": [ { "airbill": "/airbills/original/missing.png", "ship_to_company_name": null, "type": "Eticket", "shipment_snapshot": { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61626, "phone_number": null }, "ship_to_name": null, "service_type_display": null, "tracking_number": null, "available": false, "cost": "0.0", "state": "pending", "url": "/shipments/61626", "signature_type": "", "carrier": null, "updated_at": "2016-06-01T15:46:18Z", "items": [ { "ticket_group": { "external_notes": "First row.", "remote_id": "58141", "wholesale_price": "27.0", "seats": [ null, null ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "quantity": 2, "retail_price": "27.0", "section": "109", "row": "A", "id": "277917901", "office_id": "618" }, "price": "27.0", "eticket_available": false, "quantity": 2, "updated_at": "2016-06-01T15:46:54Z", "eticket_downloaded_at": "", "eticket_delivery": true, "id": 120150, "eticket_downloaded_by": null } ], "service_type": "LEAST_EXPENSIVE", "name": null, "tracking_url": null, "id": 61626, "phone_number": null, "courier_company": null } ], "consignment": false, "client": null, "isPO": false, "instructions": null, "reference": null, "buyer_rejection_notes": null, "total": "54.0" }



Buyer Notifications

Order Accepted

When a Seller accepts a Purchase Order you have sent you will receive this notification.

recipient

event_type

body

recipient

event_type

body

buyer

seller_accepted

{ "id": 147278, "oid": "44442-147278", "placer": { "office": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "New Jersey", "street_address": "333 Washington Street", "longitude": null, "extended_address": "Suite 302", "latitude": null, "po_box": false, "label": null, "locality": "Jersey City", "country_code": "US", "id": 495479, "primary": false, "postal_code": "07302" }, "url": "/offices/1752", "email_address": "test@coretickets.com", "name": "Core", "brokerage": { "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:20:53Z", "natb_member": false, "url": "/brokerages/1756", "master": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756, "abbreviation": "Core" }, "id": 1752, "phone": "201-499-0833" }, "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:21:38Z", "url": "/users/2335", "email": "Brendan@core.com", "name": "BDawg", "brokerage": { "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:20:53Z", "natb_member": false, "url": "/brokerages/1756", "master": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756, "abbreviation": "Core" }, "id": 2335, "phone": { "extension": null, "number": "111-222-3333" } }, "seller_state": "accepted", "shipping": "0.0", "pending_non_refund_payments_total": 0, "consignment": false, "penalties_total": 0.0, "kount_status": null, "order_type": "direct", "seller_rejection_notes": null, "buyer": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "New Jersey", "street_address": "333 Washington Street", "longitude": null, "extended_address": "Suite 302", "latitude": null, "po_box": false, "label": null, "locality": "Jersey City", "country_code": "US", "id": 495479, "primary": false, "postal_code": "07302" }, "url": "/offices/1752", "email_address": "test@coretickets.com", "name": "Core", "brokerage": { "updated_at": "2016-06-01T14:33:49Z", "created_at": "2013-07-03T20:20:53Z", "natb_member": false, "url": "/brokerages/1756", "master": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756, "abbreviation": "Core" }, "id": 1752, "phone": "201-499-0833" }, "tax": "0.0", "url": "/orders/147278", "buyer_cancellation_reason": null, "created_by": { "type": "UserCredential", "office_id": 1752, "brokerage_id": 1756, "label": "Token 1372882898" }, "total": "54.0", "kount_transactions": null, "completed_non_refund_payments_total": "54.0", "instructions": null, "spec": false, "returns_total": 0.0, "pending_balance": "0.0", "buyer_rejection_notes": null, "service_fee": "0.0", "created_at": "2016-06-01T14:40:01Z", "discount": "0.0", "seller_rejection_reason": null, "reference": null, "was_auto_pended": null, "was_auto_accepted": null, "created_by_ip_address": null, "is_new_inventory": false, "seller_cancellation_notes": null, "refunded": "0.0", "buyer_rejection_reason": null, "payments": [ { "type": "evopay", "cvv_response_code": "", "avs_response_code": "", "is_refund": false, "updated_at": "2016-06-01T14:40:04Z", "amount": "54.0", "credit_card": null, "avs_street_address_response": "", "url": "/payments/68653", "created_at": "2016-06-01T14:40:04Z", "state": "completed", "avs_postal_code_response": "", "order_link_id": 147278, "cvv_response": "", "refunded_from_id": null, "performed_by": null, "avs_postal_code_response_code": "", "payment_for_credit_memo_id": null, "credit_memo_id": null, "id": 68653, "check_number": null, "avs_street_address_response_code": "", "avs_response": "" } ], "child_orders": [ 147277 ], "fee": "0.0", "updated_at": "2016-06-01T15:31:47Z", "shipments": [ { "phone_number": null, "type": "Eticket", "tracking_number": null, "updated_at": "2016-06-01T14:40:01Z", "service_type": "LEAST_EXPENSIVE", "courier_company": null, "signature_type": "", "url": "/shipments/61621", "shipment_snapshot": { "phone_number": null, "type": "Eticket", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61621, "carrier": null, "postal_code": null }, "state": "pending", "airbill": "/airbills/original/missing.png", "ship_to_name": null, "available": false, "tracking_url": null, "ship_to_company_name": null, "name": null, "items": [ { "updated_at": "2016-06-01T14:40:01Z", "eticket_downloaded_at": "", "price": "27.0", "eticket_downloaded_by": null, "quantity": 2, "ticket_group": { "wholesale_price": "27.0", "retail_price": "27.0", "event": { "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" }, "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177" }, "office_id": "618", "seats": [ null, null ], "remote_id": "58222", "quantity": 2, "section": "113", "id": "277917904", "row": "A", "external_notes": "First row." }, "eticket_delivery": true, "eticket_available": false, "id": 120145 } ], "service_type_display": null, "cost": "0.0", "id": 61621, "carrier": null } ], "billing_address": { "region": "New Jersey", "street_address": "333 Washington Street", "longitude": null, "extended_address": "Suite 302", "latitude": null, "po_box": false, "label": null, "locality": "Jersey City", "country_code": "US", "id": 495479, "primary": false, "postal_code": "07302" }, "isPO": true, "balance": "54.0", "patron_type": "Office", "buyer_cancellation_notes": null, "shipment_snapshot": [ { "phone_number": null, "type": "Eticket", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61621, "carrier": null, "postal_code": null } ], "spec_fulfilled": false, "notes": [ ], "state": "accepted", "buyer_state": "accepted", "seller_is_pos": true, "minfraud_response": null, "shipping_address": null, "kount_score": null, "was_auto_canceled": null, "items": [ { "eticket_thumbnails": [ ], "needs_eticket": true, "eticket_finalized": null, "has_spec_tickets": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T14:40:01Z", "eticket_finalized_at": null, "price": "27.0", "needs_sub": false, "created_at": "2016-06-01T14:40:01Z", "order_id": 147278, "seats": [ ], "eticket_updated_at": null, "eticket_downloaded_by": null, "quantity": 2, "order_item_id": 120145, "ticket_group": { "wholesale_price": "27.0", "retail_price": "27.0", "url": "/ticket_groups/277917904", "event": { "url": "/events/915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" }, "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177" }, "instant_delivery": true, "seats": [ ], "format": "Eticket", "remote_id": "58222", "brokerage_id": "117", "office_name": "Main Office", "office_id": "618", "quantity": 2, "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "in_hand": "true", "section": "113", "brokerage_name": "Amazing Tickets", "id": "277917904", "in_hand_on": "2016-06-01", "row": "A", "external_notes": "First row." }, "eticket_pdf_pages": null, "eticket_delivery": true, "eticket_file_size": null, "eticket_available": false, "cost": "54.0", "id": 124013, "order_item_link_id": 124013 } ], "subtotal": "54.0", "partner": false, "client": null, "oth_created": false, "seller": { "type": "Office", "evopay": true, "pcc_code": null, "address": { "region": "NY", "street_address": "110 W 30th Street", "longitude": null, "extended_address": "Seventh Floor", "latitude": null, "po_box": false, "label": null, "locality": "New York", "country_code": "US", "id": 8506, "primary": false, "postal_code": "10001" }, "url": "/offices/6", "email_address": "orders@ticketevolution.com", "name": "Main Office", "brokerage": { "updated_at": "2016-05-17T16:12:09Z", "created_at": "2010-07-28T12:02:16Z", "natb_member": true, "url": "/brokerages/61", "master": true, "email": "billing@ticketevolution.com", "name": "Ticket Evolution", "id": 61, "abbreviation": "Ticket Evolution" }, "id": 6, "phone": "201-499-0833" }, "additional_expense": "0.0", "substitute_order_link_id": null, "substitutions": [ ], "seller_cancellation_reason": null, "kount_notifications": null }

Order Rejected

When a Seller has Rejected a Purchase Order you have sent you will receive this notification.

recipient

event_type

body

recipient

event_type

body

buyer

order_rejected

{ "id": 147292, "oid": "44447-147292", "created_by": { "type": "UserCredential", "label": "Token 1372882898", "office_id": 1752, "brokerage_id": 1756 }, "updated_at": "2016-06-01T15:46:55Z", "partner": false, "seller_rejection_reason": "Tickets No Longer Available", "service_fee": "0.0", "patron_type": "Office", "was_auto_pended": null, "seller_cancellation_notes": null, "seller_is_pos": true, "url": "/orders/147292", "created_at": "2016-06-01T15:46:18Z", "discount": "0.0", "was_auto_accepted": null, "spec": false, "refunded": "0.0", "pending_non_refund_payments_total": "54.0", "buyer_rejection_reason": null, "seller_state": "rejected", "substitutions": [ ], "was_auto_canceled": null, "oth_created": false, "created_by_ip_address": null, "billing_address": { "region": "New Jersey", "street_address": "333 Washington Street", "country_code": "US", "extended_address": "Suite 302", "label": null, "longitude": null, "locality": "Jersey City", "po_box": false, "primary": false, "latitude": null, "postal_code": "07302", "id": 495479 }, "buyer_cancellation_notes": null, "kount_score": null, "completed_non_refund_payments_total": 0, "penalties_total": 0.0, "order_type": "direct", "payments": [ { "refunded_from_id": null, "order_link_id": 147292, "cvv_response_code": "", "type": "return", "performed_by": "2491", "avs_postal_code_response": "", "payment_for_credit_memo_id": null, "credit_memo_id": null, "check_number": null, "created_at": "2016-06-01T15:46:55Z", "cvv_response": "", "url": "/payments/68670", "state": "completed", "is_refund": false, "updated_at": "2016-06-01T15:46:55Z", "avs_response": "", "credit_card": null, "avs_postal_code_response_code": "", "avs_response_code": "", "avs_street_address_response_code": "", "id": 68670, "avs_street_address_response": "", "amount": "54.0" }, { "refunded_from_id": null, "order_link_id": 147292, "cvv_response_code": "", "type": "evopay", "performed_by": null, "avs_postal_code_response": "", "payment_for_credit_memo_id": null, "credit_memo_id": null, "check_number": null, "created_at": "2016-06-01T15:46:20Z", "cvv_response": "", "url": "/payments/68667", "state": "pending", "is_refund": false, "updated_at": "2016-06-01T15:46:20Z", "avs_response": "", "credit_card": null, "avs_postal_code_response_code": "", "avs_response_code": "", "avs_street_address_response_code": "", "id": 68667, "avs_street_address_response": "", "amount": "54.0" } ], "kount_notifications": null, "subtotal": "54.0", "balance": "54.0", "buyer_state": "accepted", "shipment_snapshot": [ { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61626, "phone_number": null } ], "kount_status": null, "seller": { "pcc_code": null, "type": "Office", "address": { "region": "NY", "street_address": "110 W 30th Street", "country_code": "US", "extended_address": "Seventh Floor", "label": null, "longitude": null, "locality": "New York", "po_box": false, "primary": false, "latitude": null, "postal_code": "10001", "id": 8506 }, "url": "/offices/6", "brokerage": { "created_at": "2010-07-28T12:02:16Z", "abbreviation": "Ticket Evolution", "url": "/brokerages/61", "updated_at": "2016-05-17T16:12:09Z", "master": true, "natb_member": true, "email": "billing@ticketevolution.com", "name": "Ticket Evolution", "id": 61 }, "name": "Main Office", "email_address": "orders@ticketevolution.com", "evopay": true, "phone": "201-499-0833", "id": 6 }, "items": [ { "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58141", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "in_hand": "true", "url": "/ticket_groups/277917901", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "instant_delivery": true, "section": "109", "row": "A", "id": "277917901", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": null, "needs_sub": true, "eticket_finalized": null, "eticket_available": false, "price": "27.0", "order_item_link_id": 124027, "seats": [ ], "eticket_pdf_pages": null, "created_at": "2016-06-01T15:46:18Z", "order_id": 147292, "cost": "54.0", "eticket_file_size": null, "eticket_finalized_at": null, "quantity": 2, "needs_eticket": true, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:46:54Z", "eticket_thumbnails": [ ], "eticket_delivery": true, "has_spec_tickets": false, "id": 124027, "eticket_downloaded_by": null, "order_item_id": 120150 } ], "seller_cancellation_reason": null, "state": "rejected", "kount_transactions": null, "tax": "0.0", "shipping_address": null, "buyer": { "pcc_code": null, "type": "Office", "address": { "region": "New Jersey", "street_address": "333 Washington Street", "country_code": "US", "extended_address": "Suite 302", "label": null, "longitude": null, "locality": "Jersey City", "po_box": false, "primary": false, "latitude": null, "postal_code": "07302", "id": 495479 }, "url": "/offices/1752", "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "name": "Core", "email_address": "test@coretickets.com", "evopay": true, "phone": "201-499-0833", "id": 1752 }, "returns_total": 54.0, "substitute_order_link_id": null, "notes": [ ], "pending_balance": "-54.0", "is_new_inventory": false, "minfraud_response": null, "child_orders": [ 147291 ], "seller_rejection_notes": null, "spec_fulfilled": false, "buyer_cancellation_reason": null, "shipping": "0.0", "fee": "0.0", "additional_expense": "0.0", "placer": { "created_at": "2013-07-03T20:21:38Z", "url": "/users/2335", "updated_at": "2016-06-01T14:33:49Z", "office": { "pcc_code": null, "type": "Office", "address": { "region": "New Jersey", "street_address": "333 Washington Street", "country_code": "US", "extended_address": "Suite 302", "label": null, "longitude": null, "locality": "Jersey City", "po_box": false, "primary": false, "latitude": null, "postal_code": "07302", "id": 495479 }, "url": "/offices/1752", "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "name": "Core", "email_address": "test@coretickets.com", "evopay": true, "phone": "201-499-0833", "id": 1752 }, "brokerage": { "created_at": "2013-07-03T20:20:53Z", "abbreviation": "Core", "url": "/brokerages/1756", "updated_at": "2016-06-01T14:33:49Z", "master": false, "natb_member": false, "email": "dgainor@ticketevolution.com", "name": "Core Tickets", "id": 1756 }, "email": "Brendan@core.com", "name": "BDawg", "phone": { "extension": null, "number": "111-222-3333" }, "id": 2335 }, "shipments": [ { "airbill": "/airbills/original/missing.png", "ship_to_company_name": null, "type": "Eticket", "shipment_snapshot": { "region": null, "street_address": null, "type": "Eticket", "country_code": null, "extended_address": null, "label": null, "available": null, "carrier": null, "locality": null, "po_box": null, "email_address": "dgainor@ticketevolution.com", "company": null, "name": null, "postal_code": null, "id": 61626, "phone_number": null }, "ship_to_name": null, "service_type_display": null, "tracking_number": null, "available": false, "cost": "0.0", "state": "pending", "url": "/shipments/61626", "signature_type": "", "carrier": null, "updated_at": "2016-06-01T15:46:18Z", "items": [ { "ticket_group": { "external_notes": "First row.", "remote_id": "58141", "wholesale_price": "27.0", "seats": [ null, null ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field", "id": "738" } }, "quantity": 2, "retail_price": "27.0", "section": "109", "row": "A", "id": "277917901", "office_id": "618" }, "price": "27.0", "eticket_available": false, "quantity": 2, "updated_at": "2016-06-01T15:46:54Z", "eticket_downloaded_at": "", "eticket_delivery": true, "id": 120150, "eticket_downloaded_by": null } ], "service_type": "LEAST_EXPENSIVE", "name": null, "tracking_url": null, "id": 61626, "phone_number": null, "courier_company": null } ], "consignment": false, "client": null, "isPO": true, "instructions": null, "reference": null, "buyer_rejection_notes": null, "total": "54.0" }



ETicket Finalized

Once the Seller has uploaded the Etickets for an item within your Purchase Order you will receive this notification.

recipient

event_type

body

recipient

event_type

body

buyer

etickets_finalized

{ "order_id": 147278, "eticket_downloads_by_broker": [ ], "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": 147277, "seat": null }, { "purchase_order_id": 147277, "seat": null } ], "remote_id": "58222", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field" } }, "in_hand": true, "url": "/ticket_groups/277917904", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "section": "113", "row": "A", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": "2016-06-01T15:41:50Z", "needs_sub": false, "eticket_finalized": true, "price": "27.0", "order_item_link_id": 124013, "seats": [ ], "eticket_pdf_pages": 4, "created_at": "2016-06-01T14:40:01Z", "undocumented_eticket_downloads": [ ], "url": "/orders/147278/items/120145", "cost": "54.0", "quantity": 2, "eticket_downloads_by_customer": [ ], "eticket_file_size": 332126, "eticket_finalized_at": "2016-06-01T15:41:52Z", "needs_eticket": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:41:52Z", "eticket_thumbnails": [ { "page": 1, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_0.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=JjooFTozNty9UwEJXGyJNbvegDg%3D" }, { "page": 2, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_1.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=QLZYfLtWSMFt%2BnPKBDkQELFlBrQ%3D" }, { "page": 3, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_2.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=EOyRR5%2FFAXZrBw8xuqnSV3CVMqU%3D" }, { "page": 4, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_3.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=vBA3ZJlomvjUTkSANyXAv%2FTmcSk%3D" } ], "eticket_delivery": true, "etickets": [ ], "has_spec_tickets": false, "id": 124013, "delivery_id": 61621, "eticket_downloaded_by": null, "order_item_id": 120145 }

In-Hand Updated

When the in hand or in hand on changes on an order, we will send this notification.

recipient

event_type

body

recipient

event_type

body

buyer

in-hand_updated

{ "order_id": 147277, "order_item_id": 120145, "eticket_downloads_by_broker": [ ], "ticket_group": { "external_notes": "First row.", "tickets": [ { "purchase_order_id": null, "seat": null }, { "purchase_order_id": null, "seat": null } ], "remote_id": "58222", "wholesale_price": "27.0", "seats": [ ], "event": { "occurs_at": "2016-06-01T18:10:00Z", "url": "/events/915177", "name": "Texas Rangers at Cleveland Indians", "id": "915177", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "name": "Progressive Field" } }, "in_hand": true, "url": "/ticket_groups/277917904", "format": "Eticket", "quantity": 2, "in_hand_on": "2016-06-01", "office_name": "Main Office", "retail_price": "27.0", "section": "113", "row": "A", "brokerage_name": "Amazing Tickets", "brokerage_id": "117", "office_id": "618" }, "eticket_updated_at": "2016-06-01T15:41:50Z", "needs_sub": false, "eticket_finalized": true, "price": "27.0", "order_item_link_id": 124012, "seats": [ ], "eticket_pdf_pages": 4, "created_at": "2016-06-01T14:40:01Z", "undocumented_eticket_downloads": [ ], "url": "/orders/147277/items/120145", "cost": "", "quantity": 2, "eticket_downloads_by_customer": [ ], "eticket_file_size": 332126, "eticket_finalized_at": "2016-06-01T15:41:52Z", "needs_eticket": false, "eticket_downloaded_at": null, "updated_at": "2016-06-01T15:41:52Z", "eticket_thumbnails": [ { "page": 1, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_0.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=JjooFTozNty9UwEJXGyJNbvegDg%3D" }, { "page": 2, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_1.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=QLZYfLtWSMFt%2BnPKBDkQELFlBrQ%3D" }, { "page": 3, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_2.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=EOyRR5%2FFAXZrBw8xuqnSV3CVMqU%3D" }, { "page": 4, "url": "https://s3-us-west-1.amazonaws.com/eticketpacks-blue.sandbox.ticketevolution.com/original-sandbox/120145/reassembled-1464795706.pdf_3.png?AWSAccessKeyId=AKIAISSSKQT4ZA7HXWQQ&Expires=1464799312&Signature=vBA3ZJlomvjUTkSANyXAv%2FTmcSk%3D" } ], "eticket_delivery": true, "etickets": [ ], "has_spec_tickets": false, "id": 124012, "delivery_id": 61621, "eticket_downloaded_by": null }

 

Airbill Requested

When a Seller has requested an airbill because they are ready to ship Physical tickets we will send this notification. See below for notification example.

Airbill Generated

When a Seller has generated an airbill because they are ready to ship Physical tickets we will send this notification. See below for notification example.

Delivery Reclassified

When the delivery method has changed post-order (ex: from Fedex to Local Pickup, etc…), we will send this notification. See below for notification example.

Delivery Updated

When the delivery has detail or attribute changes post-order (email address, name, etc…), we will send this notification. See below for notification example.

Delivery Shipped

When FedEx shows that they have taken possession of a package we will send this notification. See below for notification example.

Delivery Complete

This notification is sent when:

  • Physical tickets are shown as delivered via FedEx

  • Etickets are uploaded into the system

  • Transferrable tickets (Flash and TM Mobile) have been transferred

  • When the information for Local Pickup, Will Call, or Guest List has been exchanged

recipient

event_types

body

recipient

event_types

body

buyer

airbill_requested

airbill_generated

delivery_shipped

delivery_complete

delivery_reclassified

delivery_updated

{ "order": { "url": "/orders/147294", "id": 147294 }, "phone_number": null, "type": "ProvidedAirbill", "tracking_number": null, "updated_at": "2016-06-01T15:50:02Z", "address": null, "service_type": "LEAST_EXPENSIVE", "courier_company": null, "signature_type": "", "created_at": "2016-06-01T15:50:02Z", "url": "/shipment/61627", "shipment_snapshot": { "phone_number": null, "type": "ProvidedAirbill", "region": null, "street_address": null, "extended_address": null, "po_box": null, "label": null, "available": null, "email_address": "dgainor@ticketevolution.com", "locality": null, "name": null, "country_code": null, "company": null, "id": 61627, "carrier": null, "postal_code": null }, "state": "pending", "airbill": "", "ship_to_name": null, "available": false, "email_address": { "updated_at": "2016-06-01T15:50:02Z", "address": "dgainor@ticketevolution.com", "url": null, "label": null, "id": 194572 }, "notes": null, "ship_to_company_name": null, "name": null, "items": [ { "price": "30.0", "quantity": 4, "ticket_group": { "wholesale_price": "30.0", "retail_price": null, "url": "/ticket_groups/298706863", "event": { "event_tbd": null, "url": "/events/1019897", "venue": { "address": { "region": "OH", "locality": "Cleveland" }, "url": "/venues/294", "name": "FirstEnergy Stadium - Cleveland", "id": "294" }, "occurs_at": "2016-06-05T12:30:00Z", "name": "Japan at USA Women's National Soccer Team", "id": "1019897" }, "office_id": "618", "remote_id": "63407", "quantity": null, "id": "298706863" }, "id": 120151, "order_item_link_id": 124029 } ], "residential": null, "service_type_display": "", "cost": "0.0", "id": 61627, "carrier": null, "broker_phone_number": null }