Name | Errors |
---|---|
Description | Commonly found error messages from Orders Endpoint |
Type | POST (responses to Orders/Create POST) |
URL | orders/create |
Credential Type | API |
Long Description
These responses will help you understand order creation errors so you can properly message consumers on your website.
Generally speaking, HTTP status codes are used appropriately for each response.
Error Type | Who can correct this? | Error Message |
---|---|---|
This column demonstrates some but not all the types of issues or mistakes that can be seen at order creation. | Who is making this error? | |
Bad Order Post | Merchant | OrderGroup::Builder::InvalidSellerId OrderGroup::Builder::InvalidSellerId |
Braintree Account Configuration Problem | Merchant | Braintree::AuthenticationError Braintree::AuthenticationError |
Customer Credit Card Issue - Hard Decline | Consumer retry | OrderGroup::Manager::PaymentError 2000: Do Not Honor |
Customer Credit Card Issue - Hard Decline | Consumer retry | OrderGroup::Manager::PaymentError 2001: Insufficient Funds |
Customer Credit Card Issue - Hard Decline | Consumer retry | OrderGroup::Manager::PaymentError 2038: Processor Declined |
Customer Credit Card Issue - Hard Decline | Consumer retry | OrderGroup::Manager::PaymentError 2046: Declined |
Customer Credit Card Issue - Soft Decline | Consumer retry | BraintreeManager::BraintreeError CVV does not match Street Address does not match |
Customer Credit Card Issue - Soft Decline | Consumer retry | BraintreeManager::BraintreeError CVV not verified Postal Code not verified Street Address not verified |
EvoPay Balance too low | Merchant to deposit funds to EvoPay / Contact TEvo | EvopayTransaction::BalanceTooLow EvopayTransaction::BalanceTooLow |
Invalid Quantity Attempt | Merchant not validating splits properly | OrderLink::InvalidTicketSplit Error performing ticket split, valid quantity values include 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18, not 0 |
Price has changed | Merchant is caching, Marketplace data latency or Consumer slowness checking out. | OrderGroup::TicketPriceError Ticket Group: Ticket Price:58.5, Buy Price:58.0 |
Ticket Group No longer available | Merchant is caching, Marketplace data latency or Consumer slowness checking out. | ActiveRecord::RecordNotFound Couldn't find TicketGroup with 'id'=824583791 |
incorrect Delivery Requested | Merchant | OrderGroup::Builder::GeneralError", "Ticket group format is Physical, but the specified delivery type is eticket. |
Providing incorrect ID | Merchant | "error":"`seller_id` is invalid. For a buy-sell order or a sale, provide your office id as `seller_id`. |
Client ID is wrong, office ID is wrong | Merchant | "Record Not Found","message":"Could not find the requested record." |