Each person in your company that accesses Ticket Evolution should have their own user account with appropriate permissions set.
Shared accounts and generic users such as “Office” or “Sales” are not allowed. Each person needs their own user account. There is no charge for additional users and providing each employee with their own user allows auditing of who did what.
Users are tied to specific Offices within your Brokerage. If your Brokerage has multiple offices and some of your Users need to act on behalf of multiple offices those Users would need one User account per office. One way you can do this is by putting +office into the users email address before the @ symbol. Your email system will still deliver those emails correctly. For example email@example.com and firstname.lastname@example.org will both go to email@example.com.