Transactional Emails

Ticket Evolution will send transactional emails to you and your client through various stages of the order lifecycle for Buy/Sell Orders. This is true for all types of accounts: Brokerages, Partners, and Affiliates.

The emails we send will appear to come from the sales email that you provide to us and can include your logo if you provide us one (100px high prepared for a white background). The content of these emails is not customizable. If you need to customize your content we can deactivate the sending of the emails and you can send your own using our webhooks to trigger them.


Transactional Email Examples



CustomerPartner/Broker
WhenWebhook to TriggerSubject of EmailExample Email (PDF)Can Be Disabled (Partner/Broker)?Can Be Disabled (Affiliate)Subject of EmailExample Email (PDF)Can Be Disabled?
Order is Createdseller::order_createdOrder Received - Florida Georgia Line - 8/24





Order is Acceptedbuyer::seller_acceptedOrder Confirmed - Florida Georgia Line - 8/24





Order is Rejectedbuyer::order_rejectedYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4





Order is canceled (before being accepted)

This might happen if it doesn't pass fraud review or if the buyer requests a cancellation before the order is accepted by the seller.

N/AYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4




Order has been refunded (full or partial refund)




{Brokerage Name} Order #3333333-4444444 has been updated
In Hand Date ChangedN/AN/AN/A
Not SentTicket Availability has been updated - Order #3333333-4444444

Airball has been generated for Physical ticketsbuyer::airbill_generatedTracking ID for Order - Los Angeles Dodgers at Los Angeles Angels - 6/10

Not Sent


Physical tickets have been shipped

This email is sent by us when we see that the order has been picked up by FedEx.

buyer::delivery_shippedViagogo Order #3424402-7301686 Has Been Shipped





Physical tickets have been shipped

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

buyer::delivery_shippedN/AN/AN/AN/AFedEx Shipment 777788889999 Notification

Physical tickets have been delivered

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

buyer::delivery_completeN/AN/AN/AN/AFedEx Shipment 777788889999 Delivered

Physical tickets have a delivery exception

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

N/AN/AN/AN/AN/AFedEx Shipment 777788889999 Delivery Exception

Tickets are available for download

Print-At-Home tickets

buyer::delivery_completeYour Tickets are Available - Florida Georgia Line - 8/24





Tickets are available for download

Mobile QR Codes

Mobile QR Codes must be displayed on a phone and must not be printed. You can determine if the tickets are Mobile QR Codes by examining the ticket_group.external_notes to see if they contain any of the following strings:

  • qr
  • mobileqr
  • qrmobile

 

buyer::delivery_completeYour Tickets are Available - Brad Paisley - 7/19





Transferrable tickets have been transferredbuyer::delivery_completeYour Mobile Tickets are Available - Brad Paisley - 8/29





Information for Local Pickup has been exchangedbuyer::delivery_completeYour Local Pickup Instructions have been Provided for Vegas Golden Knights at Colorado Avalanche - 3/27