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Transactional Email Examples



CustomerPartner/Broker
WhenWebhook to TriggerSubject of Email Sent to CustomerExample Customer Email (PDF)Can Be Disabled (Partner/Broker)?Can Be Disabled (Affiliate)Subject of Email Sent to Partner/BrokerExample Partner/Broker Email (PDF)Can Be Disabled?
Order is Createdseller::order_createdOrder Received - Florida Georgia Line - 8/24
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nameOrder Received - Florida Georgia Line - 8:24.pdf
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Order is Acceptedbuyer::seller_acceptedOrder Confirmed - Florida Georgia Line - 8/24
View file
nameOrder Confirmed - Florida Georgia Line - 8:24.pdf
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Order is Rejectedbuyer::order_rejectedYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4
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nameYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9: 4.pdf
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Order is canceled (before being accepted)

This might happen if it doesn't pass fraud review or if the buyer requests a cancellation before the order is accepted by the seller.

N/AYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4
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nameYour Order was Not Able to be Fulfilled - Breaking Benjamin - 9: 4.pdf
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Order has been refunded (full or partial refund)




{Brokerage Name} Order #3333333-4444444 has been updated
View file
nameTEvo Fulfillment Order #3429169-7314132 has been updated.pdf
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In Hand Date ChangedN/AN/AN/A
Not SentTicket Availability has been updated - Order #3333333-4444444

Airball has been generated for Physical ticketsbuyer::airbill_generatedTracking ID for Order - Los Angeles Dodgers at Los Angeles Angels - 6/10
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nameTracking ID for Order - Los Angeles Dodgers at Los Angeles Angels - 6:10.pdf
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Not Sent


Physical tickets have been shipped

This email is sent by us when we see that the order has been picked up by FedEx.

buyer::delivery_shippedViagogo Order #3424402-7301686 Has Been Shipped





Physical tickets have been shipped

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

buyer::delivery_shippedN/AN/AN/AN/AFedEx Shipment 777788889999 Notification

Physical tickets have been delivered

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

buyer::delivery_completeN/AN/AN/AN/AFedEx Shipment 777788889999 Delivered

Physical tickets have a delivery exception

This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled.

N/AN/AN/AN/AN/AFedEx Shipment 777788889999 Delivery Exception

Tickets are available for download

Print-At-Home tickets

buyer::delivery_completeYour Tickets are Available - Florida Georgia Line - 8/24
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nameYour Tickets are Available - Florida Georgia Line - 8:24.pdf
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Tickets are available for download

Mobile QR Codes

Mobile QR Codes must be displayed on a phone and must not be printed. You can determine if the tickets are Mobile QR Codes by examining the ticket_group.external_notes to see if they contain any of the following strings:

  • qr
  • mobileqr
  • qrmobile

 

buyer::delivery_completeYour Tickets are Available - Brad Paisley - 7/19
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nameYour Tickets are Available - Brad Paisley - 7:19.pdf
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Transferrable tickets have been transferredbuyer::delivery_completeYour Mobile Tickets are Available - Brad Paisley - 8/29
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nameYour Mobile Tickets are Available - Brad Paisley - 8:29.pdf
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Information for Local Pickup has been exchangedbuyer::delivery_completeYour Local Pickup Instructions have been Provided for Vegas Golden Knights at Colorado Avalanche - 3/27
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nameYour Local Pickup Instructions have been Provided for Vegas Golden Knights at Colorado Avalanche - 3:27.pdf
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