Ticket Evolution will send transactional emails to you and your client through various stages of the order lifecycle for Buy/Sell Orders. This is true for all types of accounts: Brokerages, Partners, and Affiliates.
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Transactional Email Examples
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| When | Webhook to Trigger | Subject of Email Sent to Customer | Example Customer Email (PDF) | Can Be Disabled (Partner/Broker)? | Can Be Disabled (Affiliate) | Subject of Email Sent to Partner/Broker | Example Partner/Broker Email (PDF) | Can Be Disabled? | ||||||
| Order is Created | seller::order_created | Order Received - Florida Georgia Line - 8/24 |
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| Order is Accepted | buyer::seller_accepted | Order Confirmed - Florida Georgia Line - 8/24 |
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| Order is Rejected | buyer::order_rejected | Your Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4 |
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Order is canceled (before being accepted) This might happen if it doesn't pass fraud review or if the buyer requests a cancellation before the order is accepted by the seller. | N/A | Your Order was Not Able to be Fulfilled - Breaking Benjamin - 9/ 4 |
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| Order has been refunded (full or partial refund) | {Brokerage Name} Order #3333333-4444444 has been updated |
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| In Hand Date Changed | N/A | N/A | N/A | Not Sent | Ticket Availability has been updated - Order #3333333-4444444 | |||||||||
| Airball has been generated for Physical tickets | buyer::airbill_generated | Tracking ID for Order - Los Angeles Dodgers at Los Angeles Angels - 6/10 |
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Physical tickets have been shipped This email is sent by us when we see that the order has been picked up by FedEx. | buyer::delivery_shipped | Viagogo Order #3424402-7301686 Has Been Shipped | ||||||||||||
Physical tickets have been shipped This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled. | buyer::delivery_shipped | N/A | N/A | N/A | N/A | FedEx Shipment 777788889999 Notification | ||||||||
Physical tickets have been delivered This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled. | buyer::delivery_complete | N/A | N/A | N/A | N/A | FedEx Shipment 777788889999 Delivered | ||||||||
Physical tickets have a delivery exception This email is sent to the Brokerage/Partner Financial Contact by FedEx if you have it enabled. | N/A | N/A | N/A | N/A | N/A | FedEx Shipment 777788889999 Delivery Exception | ||||||||
Tickets are available for download Print-At-Home tickets | buyer::delivery_complete | Your Tickets are Available - Florida Georgia Line - 8/24 |
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Tickets are available for download Mobile QR Codes Mobile QR Codes must be displayed on a phone and must not be printed. You can determine if the tickets are Mobile QR Codes by examining the
| buyer::delivery_complete | Your Tickets are Available - Brad Paisley - 7/19 |
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| Transferrable tickets have been transferred | buyer::delivery_complete | Your Mobile Tickets are Available - Brad Paisley - 8/29 |
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| Information for Local Pickup has been exchanged | buyer::delivery_complete | Your Local Pickup Instructions have been Provided for Vegas Golden Knights at Colorado Avalanche - 3/27 |
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